Information Desk Cabot Circus’ Customer Information Desk is located on the Upper Ground floor, opposite H Samuel and Krispy Kreme. Collect+ Unfortunately, we are currently unable to accept new parcels via CollectPlus. Any parcels that have already been sent to Cabot Circus will be available from the customer service desk. We will continue to accept returned parcels as normal until 24th March when we will temporarily stop accepting returns. Click here to find your nearest return location: https://www.collectplus.co.uk/help-advice/how-to-return-parcel
To assist with any particular questions regarding the temporary changes to our Collect+ services please visit our advice page here
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located by the Level 1 toilets.
When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.
If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBolt stations, located in both the Ground floor and Level 1 toilet lobbies as well as in the car park. To use, simply: 1. Download the ChargeBox app and register a payment card 2. Locate the ChargeBox 3. Unlock a battery pack and take with you 3. When you're finished just locate a stand and replace the charge The costs for this service is as follows: Free for the first 15 minutes, 99p per hour and £4.95 for 24 hours. The maximum charge is £29.70 for 6 days if the power bank is never returned. If you experience any issues please call ChargeBox on 0800 029 1699. Car spa The car wash service in the Cabot Circus car park is temporarily closed until further notice.
Gift wrapping A complimentary gift-wrapping service is available at the following stores: Ernest Jones Fraser Hart Goldsmiths H Samuel Harvey Nichols Hugo Boss John Anthony Monsoon Accessorize Pandora Reiss Swarovksi Kurt Geiger Oliver Bonas Ted Baker The Perfume Shop Yankee Candle Fred Perry Shop Online FAQs Now you can shop your favourite Cabot Circus brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here. Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible? A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen. Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible? A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy. Q. I bought a product via the Cabot Circus online shop but have not received it yet. Why? A. The Cabot Circus online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options. Q. When is payment taken from my card? A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched. Q. I would like to return my product - where do I go? A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied. Q. Can your Customer Service Desk send this item back for me? A. Cabot Circus' Customer Services, located in the Customer Services Desk (Upper Ground floor by Krispy Kreme) can help customers who wish to return items that operate via CollectPlus services. Some retailers will accept returns for refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options. Q. I haven’t received a refund for my returned item. How do I get my money back? A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions. Please contact the store directly for assistance.