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Services



Information Desk
Cabot Circus’ Customer Information Desk is located on the Upper Ground floor, opposite H Samuel and Krispy Kreme.

Collect+
You can send, collect and return parcels at our Information Desk with Collect+. 

How it works:
Once you have purchased your order with your favourite retailer:
1. Select Collect+ as your delivery location and search for BS1 3BX
then choose Cabot Circus. 
2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.
3. Go to the designated Collect+ location in the centre.

Amazon lockers
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located by the Level 1 toilets.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.  

You can also pick up Amazon orders from the Next store, located on the Ground floor.

Free WiFi
Select ‘The Cloud’ from your network list and follow the instructions to connect. 

Chargebox
If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, located on Level One outside Costa, Upper Ground at the Information Desk and in the Ground floor toilet lobby.   

To use, simply: 
1. Connect your phone
2. Lock the box
3. Take the key and enjoy shopping as your battery charges. 

Car spa
Want to get your car looking spotless as you shop? Try the friendly, professional and convenient Car Wash Company, located on Level 2 of the car park. Prices start from £7.95. 

Looking for information on parking

Gift wrapping
A complimentary gift-wrapping service is available at the following stores: 
Ernest Jones
Fraser Hart
Goldsmiths
H Samuel
Harvey Nichols
Hugo Boss
John Anthony
Monsoon Accessorize
Pandora
Reiss
Swarovksi
Kurt Geiger
Oliver Bonas
Ted Baker
The Perfume Shop
Yankee Candle
Fred Perry

Shop Online FAQs
Now you can shop your favourite Cabot Circus brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here


Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible?
A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen.

Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible? 
A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy. 

Q. I bought a product via the Cabot Circus online shop but have not received it yet. Why?
A. The Cabot Circus online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options. 

Q. When is payment taken from my card?
A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched. 

Q. I would like to return my product - where do I go? 
A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied.

Q. Can your Customer Service Desk send this item back for me? 
A. Cabot Circus' Customer Services, located in the Customer Services Desk
 (Upper Ground floor by Krispy Kreme) can help customers who wish to return items that operate via CollectPlus services. Some retailers will accept returns for refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options.

Q. I haven’t received a refund for my returned item.  How do I get my money back?
A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions.
Please contact the store directly for assistance.

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