Keeping everyone safe
Our priority is the health and safety of both our customers and colleagues so we have introduced a range of measures including:
We recommend a face mask is worn throughout the centre and in all our stores, including cinemas, where possible.
Hand sanitiser stations around the centre.
Enhanced cleaning procedures throughout the centre.
We encourage card or contactless payments at our Pay on Foot machines in the car park or via your mobile using the JustPark app.
Below are a range of answers to the most frequently asked questions to help plan your next visit:
Will the toilets be open? Yes – the toilets, accessible toilets and baby changing facilities are open, although we encourage you to social distance to keep everyone safe.
What are your opening hours? If you are planning to visit, please visit here to see opening hours.
Which stores are open? If you are planning to visit a particular store, please contact them ahead of visiting. Opening hours may be subject to change due to COVID-19 requirements.
Is the Customer Service Desk open? The Customer Service Desk is open and the opening hours are: Monday to Saturday – 10am – 8pm Sunday – 11am – 5pm and on bank holidays 10am – 6pm To get in touch with customer services please contact: 01179 529 361 or email: firstname.lastname@example.org
Is Collect + available? Collect+ is available at the Customer Service Desk for collections and returns. The service is available during Customer Service desk opening times.
Are the Amazon lockers available? Yes, Amazon Lockers are available and located along Level 1 near Frankie & Benny’s as you approach corridor for the Glass Walk toilets.
Can I use the lift? Our lifts are available for use but social distancing is required, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.
Are the car parks open? The Multi-Storey car park is open. For further information please visit here.
Is the Shopmobility open? Shopmobility services are open please visit the customer service desk for more information.
Do I have to wear a face mask/covering? We recommend a face mask is worn throughout the centre and in all our stores, including cinemas, where possible.
Are store changing rooms open to try on items? Our retailers will have their own policies when it comes to changing rooms but the majority are now open.
I have lost something in centre, who so i contact? For lost property queries, please use our Lost Not Lost service here.