Sales Associate

Reports to: Store Manager

Objective:The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

Duties & Responsibilities People:

• • Deliver a positive, friendly experience by engaging the customer through conversation and service

• • Enhance the VIBE by focusing on customers and not on projects during prime time selling hours

• • Provide a store experience that reflects the Company’s mystery shop standards

• • Contribute to the overall VIBE in the store by being positive, respectful and helpful to others

• • Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• • Work productively within the team and take initiative to work with others toward a common, collaborative goal

• • Assist in the training and development of peers

• • Communicate positively and effectively with peers

• • Actively participate in daily and department meetings

Operations:

• • Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)

• • Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised

• • Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)

• • Exhibit awareness of loss prevention guidelines and comply with all inventory control measures

• • Always adhere to company health & safety regulations

Merchandising & Display:

• • Uphold store merchandising and cleanliness standards

• • Ensure that merchandise is ticketed and the sales floor is well stocked

• • Support sales by assisting in merchandising and display projects

• • Exhibit a familiarity with current product and trend awareness

Required Knowledge, Skills & Experience

• • Previous experience in a retail environment – not a must.

• • An awareness of the Urban Outfitters brand and its appeal to the local market.

• • Strong communication skills.

Please email cv to SM0216@urbanoutfitters.com