Department Manager

Title: Department Manager

Reports to: Store Manager

Objective: • The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. • To achieve a department environment that fosters creativity and inspires the Urban.

• Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. • To assist senior management with all general store operations that falls within their sphere of responsibility. • Participate in building community relationships that directly reflect the Urban culture. • To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

Duties & Responsibilities People: • Recruit, motivate, develop and lead a store team. • Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) • Recognise and develop talented individuals for advancement and growth within the organisation. • Uphold Company standards and act as a positive role model to others.

Leadership & Communication: • Inspire, motivate and encouraging teamwork among the team. • Conduct productive daily meetings to ensure that goals are met. • Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions. • Possess excellent communication skills in both written and verbal form.

Managing the Environment: • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment. • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management. • Achieve Company-average mystery shop results by uphold the Company’s mystery shop standards.

Operations: • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures. • Achieve the store stock loss goals by overseeing adherence to loss prevention practices. • Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents.

Merchandising & Display: • Manage all aspects of the assigned department in collaboration with the Visual

•Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards. • Understand and interpret current fashion trends in local markets in order to generate creative solutions. • Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately.

Commercial Awareness: • Maximise departmental sales through analytical and creative management of merchandise from receipt to sales. • Utilise Company reports to react to trends and drive business. • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community. • Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends. • Demonstrate entrepreneurial skills to achieve and exceed store targets.

Required Knowledge, Skills & Experience • Experience in a management role working in a fast paced, high volume fashion retail environment. • Demonstrates strong operational skills. • An understanding of the Urban Outfitters culture and its appeal to the local market. • Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.

Please send a CV to sm0216@urbanoutfitters.com