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Team Leader

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. Take responsibility for all department activities in conjunction with the Department Manager. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
 
DUTIES AND RESPONSIBILITIES
 
People:
Model the way by delivering a positive, friendly experience by engaging the customer through conversation and service
Act as a role model to the team by contributing to the overall VIBE in the store by being positive, respectful and helpful to others
Assist management to recruit, train, develop and coach a productive team
Uphold Company standards and act as a positive role model to others
 
Leadership and Communication:
Model the way by inspiring, motivating and encouraging teamwork
Assist in the training and development of peers and Sales Associates
Possess excellent communication skills and effectively support store management to delegate projects, and consistently follow-up with the team
Actively participate in and lead department and daily meetings
Effectively use communication binders and noticeboards, ensuring that important information reaches the entire team
 
Managing the Environment:
Support the department manager in overseeing all levels of customer service in order to achieve Company-average mystery shop results
Assume responsibility to oversee and follow-up on all department activities for progress and completion in the absence of the department manager
Assist in floor supervising within the department and the store by coordinating projects and ensuring excellent customer service
 
Operations:
Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
Take an active role in the processing of new shipment and help to keep the receiving and back stock areas clean and organised
Set the example by adhering to Company policies and procedures
Exhibit strong loss prevention awareness and help ensure compliance on inventory control measures
Adhere to Company Health & Safety regulations at all times
 
Merchandising and Display:
Uphold merchandising standards and ensure that the sales floor is well stocked
Understand how to use Company tools to react to trends and drive business
Assist in merchandising and display projects and take an active participation in floor sets
 
Commercial Awareness:
Support management to maximise departmental sales
Utilise Company reports to react to trends and drive business
Stay abreast of current trends through knowledge of customer profile
 
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
An understanding of the Urban Outfitters culture and its appeal to the local market
Strong leadership and communication skills
 

How To Apply

If you're interested in this role, please come in to store and ask for a member of Management.

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