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Supervisor - Michael Kors Concession

MAIN JOB OBJECTIVE
Responsible for the daily operating of the Michael Kors wholesale shop-in-shop within assigned department store (retail partner), merchandise and customer service.  Responsibilities include but are not limited to: Achieving and exceeding sales plans, driving full price sales, and maintaining visual merchandising standards in the Michael Kors shop-in-shop.  Ensure the support and partnership of retail partners’ associates for the benefit of the Michael Kors shop-in-shop business.
The Supervisor will work with their Line Manager and District Manager to drive the business. 

ESSENTIAL JOB RESPONSIBILITIES 

Sales Generation :
•    Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques
•    Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy
•    Take an active role on the selling floor
•    Identify and communicate product and inventory needs in a timely manner

Visual Merchandising:
•    Implement and maintain all visual merchandising standards as directed in the Visual Merchandising guideline

Communication:
•    Develop clear, consistent, and organized methods of communication with Line Manager, District Manager, and retail partners. 

Customer Service:
•    Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques
•    Drive sales through utilizing  a clientele book and developing a personal client database 
•    Resolve all client problems and complaints quickly and effectively 
•    Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

Operations:
•    Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner
•    Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner
•    Complete monthly timesheet and payroll information for approval by Line Manager  

REQUIREMENTS
•    Minimum of 2 years retail experience 
•    Good command of the English language
•    Excellent interpersonal, communication, and organizational  skills 
•    Strong fashion sense 
•    Exhibit proficiency in computer programs used by the company including: Word, Excel, PowerPoint, Lotus Notes, etc.
•    General knowledge of Retail Math and reporting
•    Flexible to work the hours in line with stores needs
•    Must have smartphone to access work email
 
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