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Store Manager

We are currently recruiting a full time Store Manager for our store in Quakers Friars.

JOB PURPOSE:
To support and drive the team to achieve sales, productivity, profit and drive a ‘customer-first’ attitude.
To ensure every customer experience is tailored and memorable by inspiring and leading the store team
to deliver exceptional customer service, and implement and uphold outstanding store standards, Ability
to convert the Hobbs service strategy into real, shop-floor activities and drive and confidently manage
all operational store processes, and deliver strong results, through a clear leadership strategy. Ability to
recruit, retain, motivate and develop your team to drive the success of your location. Willingness to think
of new and innovative solutions to driving sales and customer service levels ensuring profitability of the
location.
KEY BEHAVIOURS AND DESIRABLE CHARACTERISTICS:
 Pro-active, energetic, and passionate; customer-centric approach
 Driven by clear, tangible results
 Strategic thinker with keen focus on people development
 Assertive and confident with an ability to positively challenge and influence senior
management
 Practical and dynamic in discovering new ways of working and supporting the team through
business change in a positive way
 Results oriented, commercially aware and sales driven; works well under pressure
 An influential role model with a collaborative, strong leadership style
 Articulate and decisive with an excellent attention to detail
 A clear confidence with delivering great service and engagement
 Natural leader and strong coach, demonstrates challenge and evolve
 Open and honest communicator
 Strives for continuous improvement
COMPETENCIES REQUIRED
Selling and Outstanding Customer Service
 Ability to drive and succeed with individual and branch targets and sales performances; plan, apply
and implement the required measures
 Ability to drive profitability through effective and efficient management and communication within
team
 Drives and delivers on all business KPI’s and ensures the team implement necessary actions as
solutions where necessary: sales, Clienteling, stock loss, controllable costs, payroll and productivity,
and uses this information to make informed decisions
 Willingness to go the extra mile to meet the customers’ unique style needs and override any
objection through tailored, appropriate questioning and observations
 Creates an environment where the team are continuously delighting the customer and
communicates with clarity that the customer is the primary focus for all selling activity
 Coaches and supports their team on product knowledge and the collection so that they
understand the impact their service level is having
 Proactively coaches the team to identify sales opportunities through all Omni Channel routes to
maximise customer loyalty and repeat spending
 Sets branch targets and consistently reviews the levels of service being produced by self and
others and ensures improvements are made when required
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 Seek out customer feedback, evaluating it and making changes where appropriate
 Creative and persistent in their mission to offer the best customer experience amongst
competitors
 Rewards and recognises excellent customer service at every opportunity while managing poor
customer service consistently
 Build customer loyalty through our Together scheme and booking in customer appointments;
champion this scheme amongst the team to drive relationships, sales volume and the store’s
customer base
 Continually embraces new ideas acting as a leader of change within the team
Commercial and Strategic Awareness
 Accurately interprets data to pinpoint risk versus opportunities and takes action
 Merchandises the collection in a visually exciting way to increase footfall and drive sales whilst
remaining in line with visual guidelines
 Be commercially aware and responsive to current sales trends, analysing and acting on stock
levels and space in order to maximise sales
 Works alongside the Regional Manager to ensure that the store has the right stock package for
the market
 Builds trust and respect with peers and centre management to provide insight into the local
market to maximise every opportunity; working closely with host stores
 Proactively developing new business initiatives and events through networking and marketing
tools. Aware of local events and opportunities and uses this to promote the brand whilst
adopting best practice ideas with own store events
 Gives quality feedback on trading, whilst also thinking of ways to improve current trade
 Empowered to take on “own business” mentality and creates ideas to move the brand forward
 Uses Day-by-Day reports to monitor and act proactively to improve key performance indicators;
helps collate trade feedback
 Responsive to current sales trends, analysing and acting on stock levels to maximise sales
 Understands branch service strategy and demonstrates how this can be adapted to the
requirements of every customer
Personal and Team Management
 Recruits highly ambitious competent individuals who fit the brand and are passionate about
Hobbs
 Works collaboratively to drive the management team to develier clear results, maximise
potential and increase performance through a coaching attitude, offering bespoke training
throughout the on-boarding journey and beyond the employee experience
 Engages and inspires the team to sell the collection with passion and enthusiasm
 Ensures personal development reviews are planned and carried out in a timely and
motivational manner
 Able to articulate accurate feedback about performance in a constructive and
developmental manner
 Develops training and development plans based on assessment of needs of the team
 Uses performance management processes to ensure all teams are at the required standard
 Ability to deal with any sensitive information and works closely with partners in HR to manage
employees
 Leads team meetings to reinforce key targets, promotions and business communication
 Encourages retention through ensuring team are on-board with store strategy and management
team’s thinking in line with wider business initiatives
 To take responsibility for co-ordinating a number of critical business duties within the store and utilise
the support of others to achieve.
Omni-channel business
 Drives all Omni-channel options within Hobbs to provide items anytime, anywhere and constantly
drive new business through Sign ups and links transactions to customer profiles
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 Promote the brand, products and all Hobbs Omni-channel services at all times through customer
interactions and an awareness of wider company service strategies
Branch Operations
 Manages all stock control and delivery procedures in the branch
 Ensures that the sales floor is replenished at all times
 Ensures immaculate presentation of branch in terms of cleanliness and tidiness and that the
back of house also meets model store standards
 Able to provide informed decisions, based on the analysis of detailed store records, including
expenditure reports, sales figures and key employee performance indicators
 Implements and maintains effective and efficient operational processes, procedures and
administration; leading by example in the management of all aspects of operational
compliance including stock loss management, health and safety, people management
administration - time and attendance; ensure team adhere to all aspects of operational
compliance
 Responsible for authorising and processing post-void transactions, authorising promotional discounts
and employee discount sales
 Extensive knowledge of company policies, procedures and processes
 To manage all Financial, Operational, Commercial and People development aspects of your
site to drive ‘Success’ across all brands and teams
 To manage relationship with Regional Manager to ensure clear communication channels are
developed and supported
Living the Brand and the Brand Values
 Builds trust amongst team through delegation and team work and a clear, management style
 Holds and drives Head Office store visits in a confident way; providing an overview of trends making
an impact on the market, branch performance and areas for improvement
 Utilises team members with particular skillsets to upskill other members of staff
 Adopts a ‘one-team’ and ‘one-business’ approach, facilitating a team unity
 Acts as a buddy, role model and mentor to new Managers coming in to the business to encourage,
inspire and motivate
 To identify, share and spread best practice throughout the business
 Demonstrates integrity and credibility and is visible and approachable at all times whilst in store
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