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Security officer

Contracted to 42 hours per week with 20 days annual leave. The shift pattern will be 4 days on and 4 days off. The hourly pay rate is £9.40.  

Key Result Areas

Health, Safety & Environment
  • Ensure the safe and secure operation of all operational activities on behalf of all stakeholders
  • Ensure that all legislative and VSG /  Compass operational procedures , Assignment Instructions and standards are applied to provide a consistent and safe service and product for all VSG / Compass employees and customers


  •  All HSE incidents reported through the appropriate channels

Key Duties 

  •  To assist with complying with agreed SLA’s and Key Performance Indicators 
  •  To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly
  •  Ensure that you have read, understood and signed the Assignment Instructions.
  •  Ensure that Health and Safety processes and procedures are complied with at all times
  •  Escalate appropriate issues to Line Management and VSG Control and Command Centre
  •  Maintain expected standard of time keeping, appearance, customer service
  •  Participate in any company initiatives which are designed to achieve company business objectives
  •  Attend team meetings and one-to-one reviews where applicable  
  •  Any other reasonable duty as requested by VSG Management
  •  To maintain in confidence Client and Company confidential information at all times


  •  Previous Industry experience
  •  Strong customer service skills
  •  Effective people management skills
  •  SIA Licence applicable to the role
  •  Good verbal and written skills
  •  IT Literate
  •  Ability to remain calm under pressure


  •  Proven track record working towards KPI’s and SLA’s
  •  Experience of incident identification, obtaining evidence, resolution and recommendation
  •  First Aid qualification

Key Contacts and Working Relationships

  •  VSG Operational Management team
  •  Centre Security Team
  •  Centre colleagues
  •  Central Head Office teams
  •  Retailers

Person Specification

  •  Enthusiastic, motivational, someone who strives for excellence
  •  Smart and of professional appearance
  •  Someone who takes the initiative and drives for results
  •  Organised, able to make robust judgements and prioritise
  •  Honest, transparent and consistent
  •  Gain and hold the respect of others
  •  Have a flexible approach with a “can do” attitude
  •  Excellent communication skills 

Learning and Development Requirements 

  •  TBC – As per training needs analysis

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