- Incidents that occur on or affect Centre
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management
- News events that affect operations
- Systems Fault reporting
- Ensure all incidents are logged and managed effectively through to completion
- Assist the Duty Controller in supervising the personnel within the Mall and Car Parks
- Provide accurate information / direction to Security Officers / Mall Managers attending incidents within the centre demise
- Maintain the standards of the Security for access / egress and visitor regulation
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Ensure that all Policies and Procedures are followed in relation to duty requirements
- Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Completion and checking of all accident and Health and Safety reports
- Ensure compliance with the CCTV Policy and audit trail
- Ensure the issue of keys is in line with procedure
- Strong customer service skills
- SIA CCTV Licence required for the role
- Good verbal and written skills
- IT Literate
- Ability to remain calm under pressure
- Significant experience of dealing with people and challenging situations
- Strong written skills for reports, incidents and presentations
- Good interpersonal skills, to liaise with security officers, managers, client, contractors and members of the public at all levels
- Strong written skills for reports, incidents and presentation
How To Apply
A positive attitude to dealing with people and taking on challenges.
In return we offer a comprehensive benefits package including free staff parking, cycle to work scheme, pension, full training package, store discount scheme and annual bonus scheme
If you're interested in this position please apply here: https://careers.vsg.co.uk/jobs-view/bristol/2019-04-01-0442-controller-cctv-/